Potential cause | First course of action | Suggested solution |
|---|---|---|
You may have a tripped circuit breaker in your home | Check your home circuit breaker box | Reset circuit breaker |
Your thermostat may be off or set incorrectly | Check to make sure your thermostat is on and set to cool | Reset thermostat to your desired temperature |
Your indoor unit is running, but the outdoor unit is not | Air coming through your vent will be warm. Check temperature setting | Call Us 203-371-0055 or click to schedule a service appointment. In the meantime, try turning off your thermostat for 1—3 hours to see if it will reset |
Potential cause | First course of action | Suggested solution |
|---|---|---|
Your gas could be turned off | Check gas valve at gas company meter, check shutoff valve at furnace, check for other shutoff valves | If gas is shut off contact your gas company |
Your system could be turned off or your unit unplugged | Check your thermostat and system itself to assure that they are plugged in | Call Us 203-371-0055 or click to schedule a service appointment. In the meantime, try turning off your thermostat for 1—3 hours to see if it will reset |
Your thermostat may be off or set incorrectly | Check to make sure your thermostat is on and set to heat | Reset thermostat to your desired temperature |
Potential cause | First course of action | Suggested solution |
|---|---|---|
This may be the direct result of dirty filters | Check the filters in each of your system components | Clean or replace filters as recommended in your use and care manual. If problem persists Call Us 203-371-0055 or click to schedule a service appointment. In the meantime, try turning off your thermostat for 1—3 hours to see if it will reset |
Your system may have frozen up as the result of a dirty coil | Check for signs of water below unit and cold exterior surface of indoor coil enclosure | Call Us 203-371-0055 or click to schedule a service appointment. In the meantime, try turning your thermostat off for 1—3 hours to see if it will unfreeze |
Potential cause | First course of action | Suggested solution |
|---|---|---|
If your system is reaching its set point, is it working correctly? Are your local temperatures constantly in the extreme? | Check the following: Is your system cycling constantly? Is your thermostat reaching its set value? Do you have any new appliances (e.g., a hot tub or pool heater) that are using lots of power? Have you checked to see if your local utility company had a Recent rate increase? | If your system is not reaching its set point, Call Us 203-371-0055 or click to schedule a service appointment. In the meantime, try turning off your thermostat for 1—3 hours to see if it will reset |
Potential cause | First course of action | Suggested solution |
|---|---|---|
Your system could be trying to reach a set point that is too extreme. | Check the set point on your thermostat. Is it very low (summer) or very high (winter)? | Reset your thermostat. If that doesn’t work, Call Us 203-371-0055 or click to schedule a service appointment. In the meantime, try turning off your thermostat for 1—3 hours to see if it will reset |
Potential cause | First course of action | Suggested solution |
|---|---|---|
The overflow switch is probably not working | Turn your system off | Call Us 203-371-0055 or click to schedule a service appointment. In the meantime, try turning off your thermostat for 1—3 hours to see if it will reset |
