Privacy Policy

Effective Date: September 17, 2026 Last Updated: September 17, 2026 Celco Heating & Air Conditioning, Inc. (“CELCO,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit https://celcoct.com, contact us, request an estimate or service, communicate with us, participate in a promotion, apply for employment or otherwise interact with CELCO. By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with CELCO.

Information You Provide Directly

We may collect information you submit through our website, by telephone, by text message, by email, in person or through another communication channel, including:

• Name
• Service address, mailing address and billing address
• Email address
• Telephone or mobile number
• Appointment and scheduling information
• Information about your home, business, HVAC equipment or requested services
• Property access instructions
• Estimate, proposal, contract and project information
• Customer-service communications and feedback
• Survey and review responses
• Promotion, rebate and financing inquiries
• Payment and transaction information
• SMS consent and opt-out records
• Information included in messages, photographs, documents or files you provide
• Employment application information, including resumes, work history, qualifications and references

Please do not provide sensitive personal information unless it is reasonably necessary for us to respond to your request or provide the requested service.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect information such as:

• Internet Protocol address
• Browser and device type
• Operating system
• Pages viewed and links selected
• Referring website or advertisement
• Dates and times of visits
• Approximate location based on IP address
• Website interactions and form activity
• Cookie, pixel and similar technology identifiers

We may use cookies, web beacons, pixels, tags, local storage and similar technologies to operate the website, remember preferences, analyze website performance, prevent fraud and measure advertising effectiveness.

Information From Other Sources

We may receive information from:

• Family members, property owners, tenants or authorized representatives
• Referral partners
• Manufacturers, distributors and warranty providers
• Utility, energy-efficiency and rebate programs
• Financing providers when you request financing
• Advertising and analytics providers
• Publicly available sources
• Service providers that support scheduling, customer communication, payments and business operations

2. How We Use Personal Information

We may use personal information to:

• Schedule, provide and manage HVAC, plumbing, water-heater, generator and related services
• Respond to inquiries and requests for estimates
• Communicate about appointments, technician arrival times, proposals, projects, payments and service updates
• Maintain customer, equipment, service and warranty records
• Process payments and administer accounts
• Assist with rebates, warranties and financing requests
• Provide customer service and resolve concerns
• Send service reminders and maintenance information
• Send marketing communications when permitted
• Administer promotions, surveys and customer-feedback programs
• Operate, maintain and improve our website
• Understand how visitors use our website
• Measure and improve advertising campaigns
• Protect our customers, employees, systems and business
• Detect fraud, misuse, security incidents and technical problems
• Recruit and evaluate job applicants
• Comply with laws, regulations, licensing requirements and legal processes
• Establish, exercise or defend legal claims
• Carry out other purposes disclosed when information is collected or with your consent

We seek to limit the personal information we collect to what is reasonably necessary for these purposes.

3. Cookies, Analytics and Advertising

Our website may use cookies and similar technologies supplied by CELCO or third parties. These technologies may support:

• Essential website operation
• Website security
• Form functionality
• User preferences
• Traffic and performance analytics
• Advertising measurement
• Remarketing and interest-based advertising

Our advertising and analytics providers may include Google Analytics, Google Ads, Meta and similar platforms. These providers may use cookies or pixels to understand visits to our website, measure advertising results or display advertisements based on previous website activity. We do not control how third parties independently process information after it is transmitted to them. Their processing is governed by their own privacy policies. You may limit cookies through your browser settings. Blocking certain cookies may affect website functionality. You can also use industry tools such as the Network Advertising Initiative or Digital Advertising Alliance opt-out pages, and Google’s Ads Settings, where available. Some privacy laws may treat certain advertising-related disclosures as a “sale,” “sharing,” or processing for targeted advertising, even when no money is exchanged. Where required by applicable law, you may opt out of these activities by contacting us using the information in the “Contact Us” section below (email subject line: “Privacy Request — Opt Out of Targeted Advertising”), or by using available browser or industry advertising opt-out tools.

4. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary:

Service Providers

We may use companies that provide:

• Customer relationship management and field-service software
• Scheduling, dispatching and technician communication
• Website hosting and maintenance
• Email and text-message delivery
• Payment processing
• Accounting and business administration
• Cloud storage and information technology
• Cybersecurity and fraud prevention
• Marketing, advertising and analytics
• Customer surveys and review management
• Document and electronic-signature services

These providers may process information only as necessary to provide services to CELCO and subject to applicable contractual or confidentiality requirements.

Technicians, Installers and Subcontractors

We may provide appropriate customer, property and project information to CELCO employees, technicians, installers, subcontractors and other professionals involved in performing or supporting requested work.

Manufacturers, Warranty and Rebate Programs

We may disclose appropriate equipment, installation, customer and property information to manufacturers, distributors, warranty administrators, utilities and energy-efficiency or rebate programs when necessary to register equipment, obtain benefits or process a customer’s request.

Payment and Financing Providers

Payments may be processed by third-party payment processors. If you choose to apply for financing, your information may be provided directly to, or collected by, the selected financing provider. Financing providers make their own eligibility and credit decisions, and their privacy policies govern their handling of your information. CELCO does not ordinarily receive complete payment-card numbers, bank credentials or full consumer credit reports when those items are collected directly by an independent payment or financing provider.

Legal, Safety and Business Purposes

We may disclose information:

• To comply with applicable law, regulation, subpoena, court order or other legal process
• To respond to requests from government or regulatory authorities
• To protect the rights, property or safety of CELCO, our customers, employees or others
• To investigate suspected fraud, unlawful conduct or security incidents
• To enforce our agreements
• In connection with a merger, acquisition, financing, sale of assets, reorganization or similar business transaction

With Your Direction or Consent

We may disclose information to another person or organization when you direct us to do so or provide consent.

5. SMS and Mobile Information

If you provide a mobile number or opt in to text messages, we may use your number to send service-related and transactional communications, including:

• Appointment confirmations and reminders
• Scheduling changes
• Technician arrival or “on the way” notices
• Estimate and proposal updates
• Project and service-status communications
• Service follow-ups
• Account, billing and payment-related notices

We may send promotional or marketing text messages only when you have provided the level of consent required by applicable law. Mobile information, including mobile telephone numbers, SMS opt-in data and consent records, will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. We may provide mobile information to telecommunications carriers and service providers that help CELCO deliver and manage messages. Those providers may use the information only to perform services on our behalf and subject to appropriate confidentiality restrictions. Message frequency may vary. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchasing goods or services. You may opt out of CELCO text messages by replying STOP. For assistance, reply HELP, call 203-371-0055 or email info@celcoct.com. We may send a final confirmation message after receiving an opt-out request. Opting out of marketing texts does not prevent CELCO from communicating with you through another permitted method or from responding to a message you initiate. For additional information, please review our Terms of Service.

6. Email and Other Marketing Communications

You may unsubscribe from marketing emails by following the unsubscribe instructions included in the message or by contacting us. Even after you opt out of marketing communications, we may continue sending nonmarketing communications about appointments, active projects, transactions, warranty matters, safety notices or your ongoing relationship with CELCO.

7. Sale of Personal Information

CELCO does not sell personal information for money. Certain uses of advertising cookies or pixels may be considered a “sale,” “sharing,” or targeted advertising under some state privacy laws. Where applicable, you may request to opt out as described in this Privacy Policy. CELCO does not knowingly sell or share the personal information of children for targeted advertising.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide requested services
• Maintain customer, equipment and warranty records
• Complete transactions
• Satisfy accounting, tax, insurance and legal obligations
• Resolve disputes
• Enforce agreements
• Maintain safety and security
• Support legitimate business operations

Retention periods vary depending on the type of information, purpose of collection and applicable legal requirements. When information is no longer reasonably necessary, we may delete, deidentify or securely dispose of it.

9. Data Security

CELCO uses reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. No website, electronic communication or storage system is completely secure. Therefore, we cannot guarantee absolute security. Please avoid sending sensitive financial information through ordinary email or unsecured website fields.

10. Connecticut and Other State Privacy Rights

Depending on your state of residence and whether the applicable privacy law covers CELCO or the relevant processing activity, you may have the right to:

• Confirm whether we process your personal information
• Access personal information we maintain about you
• Correct inaccurate personal information
• Request deletion of personal information
• Obtain a portable copy of certain personal information
• Obtain information about certain third parties to which information was disclosed
• Opt out of the sale of personal information
• Opt out of targeted advertising
• Opt out of certain profiling activities
• Appeal a decision concerning a privacy request
• Exercise these rights without unlawful discrimination

These rights may be subject to exceptions. For example, we may need to retain information to provide requested services, complete transactions, maintain warranty or tax records, prevent fraud, comply with law or establish and defend legal claims. To submit a privacy request, contact us at: Email: info@celcoct.com Telephone: 203-371-0055 Mail: Celco Heating & Air Conditioning, Inc., 467 Bishop Avenue, Bridgeport, CT 06610 Please use the subject line “Privacy Request” when emailing us. We may need to verify your identity and authority before completing a request. If an authorized agent submits a request on your behalf, we may require proof of authorization and identity verification. If we deny an applicable privacy request, you may appeal by contacting us through the same method and clearly stating “Privacy Request Appeal.” We will respond within the period required by applicable law.

11. Sensitive Personal Information

CELCO does not intentionally collect sensitive personal information unless it is reasonably necessary for a requested service, transaction, employment application or legal obligation. Please do not submit Social Security numbers, government identification numbers, financial-account passwords, complete payment-card information, health information or other highly sensitive information through ordinary website contact forms.

12. Children’s Privacy

Our website and services are intended for adults and property owners, tenants or authorized representatives. They are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website. If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete it.

13. Employment Applicants

If you apply for employment, we may collect information concerning your qualifications, employment history, education, licenses, certifications, references and other information you voluntarily provide. We use applicant information to evaluate candidates, communicate about employment opportunities, conduct permitted background or reference checks and comply with employment-related legal obligations.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, including financing companies, manufacturers, rebate programs, social media platforms and other outside services. CELCO does not control and is not responsible for the privacy, security or content practices of third-party websites. Review the privacy policy of any third-party service before providing information.

15. Do Not Track

Some browsers offer a “Do Not Track” setting. Because there is not a universally accepted standard for responding to traditional Do Not Track signals, our website may not respond to them. If CELCO later implements a website cookie-preference tool or technical support for recognized universal opt-out preference signals such as Global Privacy Control, we will update this Privacy Policy to describe those features.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, vendors or legal obligations. When we make changes, we will update the “Last Updated” date at the top of the policy. Material changes may also be communicated through the website or another appropriate method.

17. Contact Us

Questions, privacy requests or concerns may be directed to: Celco Heating & Air Conditioning, Inc. 467 Bishop Avenue Bridgeport, CT 06610 Telephone: 203-371-0055 Email: info@celcoct.com Website: https://celcoct.com Connecticut License: S1-392747